With attentive service so deeply ingrained into a culture, it’s no wonder why hotel executives across the world are looking to the Asian hotel companies to better understand and adapt to their best practices of elite hospitality.
Take for example the brands – Aman, Mandarin Oriental, Shangri-La – they evoke the feelings of faultless service and pristine surroundings. The Aman Venice is the hotel George Clooney chose to marry Amal Alamuddin. Aman is based in Singapore and has expanded to 24 destinations in 21 countries. It was established in 1988.
Another premier Asian hotel company is Six Senses. They are headquartered in Bangkok, Thailand and will soon be brining Thai hospitality to Montana. It’s CEO Neil Jacobs, comments,
“We wanted to be able to connect the dots for our guests doing programmes at our resorts, and remain vital to them when they came home to London, Paris, Shanghai, New York or Los Angeles – to keep that connectivity post-resort stay.”
To better understand the reasons behind the rise of Asian hospitality, we look to culture. Scott Dunn is a specialist in bespoke holidays – it’s CEO Sonia Davies provides her insight, “Asian hospitality emphasises [the importance of family] and reflects these principles through family-oriented service,” further adding, “Asian hospitality brands are regarded as having a world-renowned level of service and being incredibly welcoming. They evoke a strong sense of place and manage to strike a balance between old-world charm and modern comforts.”
For the modern era, Asian luxury hotels are seen as the benchmark for what elite hospitality should be.
